Frequently Asked Questions (FAQ)

Frequently Asked Questions

🚚 Shipping

What are the delivery times?
Your orders are dispatched within 24 to 48 business hours. Delivery in metropolitan France generally takes 2 to 4 business days.

Is delivery free?
Yes, delivery is free in France on orders over €50.

Do you ship internationally?
Yes, we ship to Europe and many other countries. Costs and delivery times vary depending on the destination.

🔄 Returns and refunds

Can I return my bag?
Yes, you have 30 days after receipt to return your item. Returns are free in France.

What condition must the returned item be in?
The item must be in its original condition, unused, with all its accessories and packaging.

When will I be refunded?
The refund is processed within 5 to 7 business days after receipt of the return.

🔒 Payment

What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Shop Pay.

Is the payment secure?
Absolutely. All transactions are encrypted and secure. Your banking details are never stored on our site.

Can I pay in installments?
Yes, payment in installments is available via Klarna and Shop Pay.

👜 Products and care

How do I take care of my bag?
Wipe gently with a dry cloth. Avoid prolonged exposure to moisture and store your bag in its protective pouch. For leather, a specific moisturizing product is recommended.

Are the colors available for all models?
No, some colors are exclusive to specific models. Check the product page to see the available options.