Terms of Use

Welcome to our store. These Terms of Use outline the rules and regulations for the use of our website and services.

1. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by the terms and provisions of this agreement.

2. License to Use

Permission is granted to temporarily download one copy of the materials on our website for personal, non-commercial transitory viewing only.

3. Disclaimer

The materials on our website are provided on an "as is" basis. We make no warranties, expressed or implied, and hereby disclaim all other warranties.

4. Limitations

In no event shall our company or its suppliers be liable for any damages arising out of the use or inability to use the materials on our website.

5. Revisions

We may revise these terms of use for our website at any time without notice. By using this website, you are agreeing to be bound by the then-current version of these terms.

Refund and Return Policy

We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully.

1. Return Eligibility Conditions

Items must be returned within 30 days of delivery, in their original condition and with tags attached.

2. Return Procedure

To initiate a return, please contact our customer service. We will provide you with a return authorization number and instructions to follow.

3. Refund Processing

Once your returned item is received, we will inspect it and process your refund within 5 to 7 business days.

4. Refund Methods

Refunds will be issued via the original payment method used for the purchase.

5. Exchanges

We offer exchanges for items of different sizes or colors, subject to availability.

6. Non-Returnable Items

Certain items such as personalized products, intimate items, and perishable goods cannot be returned.

Shipping Policy

We strive to deliver your orders quickly and securely. Please review our shipping policy for important information on delivery times and costs.

1. Shipping Methods

We offer standard and express shipping options to most destinations worldwide.

2. Processing Time

Orders are generally processed within 1 to 2 business days. Processing time may be longer during peak periods.

3. Delivery Time

Standard delivery: 5 to 7 business days
Express delivery: 2 to 3 business days

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

5. International Shipping

We ship to most countries worldwide. International orders may be subject to customs duties and taxes.

6. Order Tracking

You will receive a tracking number once your order has shipped, allowing you to monitor its progress.

7. Delivery Issues

If you experience a delivery issue, please contact our customer service immediately.

Article 1 – Purpose

These general terms and conditions of sale govern the contractual relationship between ÉLYSÉA ([Company name], SIRET [to be completed]) and any person making a purchase on the ÉLYSÉA website.

Article 2 – Products

The products offered are described and presented with the greatest possible accuracy. However, photographs are not contractually binding on the seller.

Article 3 – Prices

Prices are indicated in euros, all taxes included (TTC). ÉLYSÉA reserves the right to modify its prices at any time, with products being invoiced based on the rate in effect at the time the order is confirmed.

Article 4 – Order and Payment

Payment is due immediately upon order, via the secure payment methods offered on the website.

Article 5 – Delivery

Delivery times and methods are specified when placing the order. Delivery is free in mainland France [to be confirmed according to your actual conditions].

Article 6 – Right of Withdrawal

In accordance with articles L.221-18 and following of the Consumer Code, the customer has a period of 14 clear days from receipt of the product to exercise their right of withdrawal, without having to provide a reason or pay a penalty. Returns must be made in their original packaging, in perfect condition.

Article 7 – Refund

The refund will be processed within a maximum of 14 days from receipt of the returned product, using the same payment method as that used for the purchase.

Article 8 – Warranties

Products benefit from the legal guarantee of conformity and the guarantee against hidden defects, in accordance with articles L.217-4 and following and 1641 and following of the Civil Code.

Article 9 – Personal Data

The data collected is processed in accordance with our Privacy Policy.

Article 10 – Disputes

These General Terms and Conditions of Sale are subject to French law. In the event of a dispute, an amicable solution will be sought before any legal action.

This model page must be reviewed and completed with your actual company information before being definitively published online.